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International Programs Office

Shipping Class: None

Delivery Method Base Charge Per Additional Item Charge
None $0.00 $0.00
All refund requests must be received by Jackson State University's International Programs Office in writing via email sent to translations@jsums.edu The International Programs Office will investigate and where applicable, process refunds within 5 business days of receipt of a refund request. However, refund requests may take up to 2 weeks to investigate and process. A reply will be sent to the client via email at the conclusion of the investigation. If IPO determines that the refund request meets the requirements, IPO will notify the client in writing and advise the payment method that will be used to refund the monies paid. Translation Fee Refund Conditions: (a) Non–Delivery of Translation: Translation is not delivered to the client after 5 business days (shipment time not included) from the delivery date specified in the accepted quote, provided that no refund will be made if the Client has not provided all required information to IPO, as requested by IPO, in a timely manner; (b) Translations contain gross errors: The deliverables contain gross errors, provided that the client must first, within the stipulated period of 3 business days, request revisions to correct any such errors and identify the errors in the deliverable. If errors are identified or revisions are requested after the stipulated period, the Client will not be eligible for any refund. (c) Shipping Costs: Shipping costs will not be refunded.